MagApe Refund Policy

1. Overview

At MagApe, we strive to provide a seamless and enjoyable gaming experience. This Refund Policy outlines the terms and conditions under which refunds are issued for in-game purchases made using a credit or debit card.

2. Refund Eligibility

MagApe offers refunds under the following conditions:

• The purchase was made due to an unauthorized transaction or technical error resulting in incorrect item delivery.

Refunds will not be issued for:

• Used or partially consumed in-game items.
• Purchases made due to user error (e.g., accidental purchase, dissatisfaction after use).
• Items received as part of promotional offers or bundles.

3. Refund Request Process

To request a refund, users must:

• Contact marketing@magape.io with the subject line: "Refund Request - [Transaction ID]".
• Provide the following details:
  • Full name
  • Email address associated with the MagApe account
  • Transaction ID and date of purchase
  • Reason for the refund request
• MagApe will review the request and respond within 5-7 business days.

4. Refund Method

Approved refunds will be processed back to the original payment method used for the transaction. The refund timeline may vary depending on the payment provider and can take 5-10 business days to reflect in the user's account.

5. Chargebacks and Disputes

Users are encouraged to contact marketing@magape.io before initiating a chargeback with their bank. Unauthorized chargebacks may result in account suspension or restrictions.

6. Changes to This Policy

MagApe reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website or in-game notification.

For any disputes or further inquiries, please contact marketing@magape.io.